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Project Management in Odoo

Plan tasks, monitor deadlines, and manage team workload in a single environment

Автоматизація проектного менеджменту в Odoo ERP

Project Management

Ability to maintain a registry of the client's current projects. Projects are grouped by specific criteria defined by the customer. Each project has individual settings for scope of work, statuses and work stages, and a project team.

Projects are filled with tasks. Project tasks are grouped in a kanban board view by task completion statuses.

Each task is assigned to an executor or a group of executors. Tasks have planned effort estimates. Each executor records the actual time spent on tasks.

Project Management

Organizational Structure

Typically, project and service companies have a hierarchical structure that provides a framework for distributing responsibilities.

The system allows you to enter company employees, specify their affiliation with specific organizations and departments, reproducing the hierarchical organizational structure of the company.

Керування ресурсами та командою в системі

Task Management

The system provides tools for managing tasks of a specific user, their priorities and time. Each user can work separately with only their own tasks, forming task lists for the day, week, or month.

The project manager has access to projects and all tasks. This makes it possible to manage task priorities and keep the executor focused on the most important tasks.

Time tracking is maintained for each task, including planned and actual time spent.

Task Management

Task Analysis

The system includes tools for analyzing tasks and projects, for example:

Task analysis by executors
Employee workload analysis
Time usage analysis

The system operates with task metrics such as quantity, planned effort, duration, actual effort, average, minimum, and maximum values.

Звітність та аналітика по проектах в Odoo

Team Communications

The Odoo platform enables system users to communicate with each other within projects, individual tasks, or other system objects. This allows organizing effective communication between team members, storing communication history in the system, and exchanging data, files, and videos.

In addition, the system allows planning specific actions and storing important video, audio, photo, and printed information.

Team Communications

Time Tracking

The system allows managing employee availability, analyzing their workload, and maintaining timesheets. Based on this information, salaries will be calculated.

Time Tracking

Technical Support Service

Upon project completion, organizing technical support for the client becomes a relevant task. A powerful and effective tool for increasing the productivity of a service company is a portal organized on the company website for submitting client requests — HelpDesk or ServiceDesk.

The service allows clients to:

register on the website
create custom requests
monitor the status of request processing
receive feedback

The service allows the company to:

receive requests from clients
classify requests
assign processing procedures
control the processing workflow according to regulations
maintain statistics and analytics

Using this tool will significantly improve the quality and speed of customer service.

HelpDesk
ServiceDesk

Sales, CRM

Odoo includes a full-featured CRM that significantly reduces the use of personal notebooks by company managers, and allows thorough planning and control of client contacts.

maintain a database of clients and contacts
create deals with clients, write notes
build a sales funnel, have multiple funnels
move deals through the funnel (sales stages)
plan events, communications, and other activities
attach any photo, video, and file information
communicate with colleagues and clients in one window
CRM Odoo
CRM Deals

Company Website

Create websites and online stores without programming
Provide clients or partners access to a personal account
Implement the ability to receive feedback from clients on the website
Implement a full-featured technical support service (Service-desk)
Company Website

Enhanced Communications

Integration with IP telephony provides management with a tool for controlling the quality of service delivery.

Ability to make calls directly from the desktop
Automatic customer identification on repeat incoming calls
Automatic call recording, availability of recordings
Support for group handling of incoming calls, carousel, call forwarding

To improve client communications, integration with messengers, chatbots (Viber, Telegram) and social networks (Instagram, Facebook) is available.

Telephony
Integrations

Other Integrations

With marketplaces PROM.ua and Rozetka
Payment systems Privat24 and Monobank
With postal services Nova Poshta and Ukrposhta

Time tracking in Odoo is done through integrated timesheets that are linked to specific tasks in the project. Employees log their hours with one click through the browser or mobile app, allowing the manager to see the team's workload and each specialist's KPI in real time.

Yes, Odoo automates billing under the Time & Material model thanks to the direct connection of timesheets with the "Invoicing" module. The system analyzes the recorded hours in the project, multiplies them by the rate approved in the contract, and automatically generates a ready invoice for sending to the client.

Profitability control is carried out through Odoo's analytical accounting, which compares planned revenues and expenses with actual ones. The system takes into account the internal cost of specialists' working hours, expenses for subcontractors, and material purchases, calculating the net profit for each stage of the project.

The "Projects" module in Odoo offers interactive Kanban boards for daily task tracking, as well as dynamic Gantt charts for visualizing timelines. Managers can easily change deadlines using Drag-and-Drop, see dependencies between tasks, and quickly identify critical delays.

Client interaction is implemented through the Odoo client portal and the built-in Chatter within each task. The client can log into their secure portal, see the status of work, leave comments, and attach documents that instantly appear to the responsible manager.

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