Frequently Asked Questions
Everything you need to know about Odoo
General Odoo Questions
Odoo is a modern modular open-source ERP system that combines all company business processes: CRM, sales, warehouse, manufacturing, finance, HR, projects. Used in 120+ countries with over 12 million users.
Odoo combines ease of use, modularity, and open source. Start with one module and gradually add others. Intuitive, works in browser and mobile, has 40,000+ ready apps, no vendor lock-in.
Any business size: from startups to large corporations. Used in trade, manufacturing, construction, logistics, medicine, IT, services, and many other industries.
CRM (customer management), Sales, Procurement, Inventory, Manufacturing, Accounting, HR, Projects, E-commerce, Marketing, POS (point of sale), Planning, and many more.
Both: cloud (Odoo Online) on Odoo servers, or Enterprise installed on own servers or rented infrastructure. There's also free Community for local deployment.
Community is free with basic functionality. Enterprise is paid with advanced features, technical support, additional modules (accounting, studio, analytics), automatic updates and official support.
No, Odoo is designed for business users. Intuitive interface, basic settings without a programmer. For complex customizations, better to engage an Odoo partner, but daily work is accessible to anyone.
Ukrainian Localization
Yes, Odoo is fully localized in Ukrainian. Interface, documents, reports — all in Ukrainian. UBM SOFT provides ready Ukrainian localization out of the box.
Yes, Ukrainian localization includes VAT, unified tax, reporting forms, primary documents per Ukrainian legislation. All necessary directories and classifiers are already configured.
Invoices, delivery notes, acts, contracts, expense/income reports, tax invoices, powers of attorney — all documents comply with Ukrainian standards and can be customized.
Yes, ready integrations with PrivatBank, Monobank and other Ukrainian banks for automatic statement import, payment creation, settlement reconciliation.
Yes, integration for electronic document flow and reporting through these systems can be configured via API or special modules.
Yes, Ukrainian localization includes chart of accounts per P(S)BO, tax accounting, reporting to State Tax Service, VAT accounting, mandatory reporting generation.
Yes, Odoo supports hryvnia as base currency, automatically updates NBU rates, maintains multi-currency accounting, calculates exchange rate differences.
Cost and Licensing
Access to all Enterprise modules, automatic updates, technical support, cloud hosting (Odoo Online), unlimited records and transactions, regular releases with new features.
Odoo has transparent pricing: fixed cost per user without extra charges for modules or transactions. Only implementation and customization are paid additionally (if needed).
No, Odoo Enterprise license includes all official modules. You pay only for user count, not functionality.
Monthly or annually. Price depends on user count and selected apps. No limits on data volume or transaction count.
Odoo Enterprise: from $17.90/month per user (annual payment), includes all apps. For cloud version, hosting is added. Community is free but without official support and some modules.
Depends on complexity: basic (CRM + Sales) from $5,000, medium (full ERP) $15,000-25,000, complex (manufacturing + customization) from $25,000. UBM SOFT provides detailed estimate after analysis.
Yes, Odoo Community is fully free. But for business we recommend Enterprise for better functionality, support and automatic updates. You can try Enterprise free for 15 days.
Implementation and Setup
1) Business process analysis, 2) System configuration, 3) Testing, 4) Staff training, 5) Launch, 6) Support. Detailed plan agreed at project start.
Basic (CRM, Sales, Inventory): 2-4 weeks. Full ERP (manufacturing, finance, HR): 2-3 months. Complex projects with customization: 4-6 months.
For simple tasks (CRM, basic sales) — yes. For full ERP better to engage a partner: faster, higher quality, avoid typical mistakes.
Built-in no-code constructor: add fields, modify forms, create reports, configure automations. Available in Enterprise version.
80% of companies work on standard Odoo functionality. For unique processes, customizations are possible, but we first recommend adapting processes to Odoo best practices.
Certified UBM SOFT trainers conduct group and individual training, create video instructions and written guides tailored to your processes.
Technical Questions
For cloud — yes. For installed local version, work in local network without internet (but updates need connection).
On Odoo servers in Europe (AWS Frankfurt, Belgium) or other regions. Daily backups, 99.9% uptime SLA.
Yes, Odoo has REST API for integration with any systems. Ready connectors for 1000+ services: e-commerce, banks, delivery, email, CRM, telephony.
Hundreds simultaneously (depends on server capacity). Odoo scales from 1 to 10,000+ users.
No limits. Odoo works with millions of records (products, clients, documents). Performance depends on server configuration.
Python, PostgreSQL database, web browser interface. Modern tech stack ensuring speed and reliability.
Support and Updates
Official support from Odoo SA (English) or from UBM SOFT partner (Ukrainian). Includes help with settings, bug fixes, consultations.
New version annually (Odoo 17, 18, 19 etc.), security patches monthly. Cloud version updates are automatic.
Each version is supported for 3 years. We recommend upgrading every 2-3 years for new features and security.
Contact UBM SOFT via email or phone. SLA response: critical — 2 hours, high priority — 4 hours, standard — 24 hours.
Basic Odoo SA support — yes. Extended UBM SOFT support (consultations, customization) — under separate service agreement.
Migration from 1C
No, migration happens in parallel. Test period — work in both systems. Switch to Odoo only when everything is tested and team is trained.
Counterparties, nomenclature, warehouse balances, price lists, settlements, deal history (optional), financial balances, directories. Only current data after cleanup.
No, all critical data is preserved. Can transfer all history or create 1C archive in convenient format. You choose what to transfer.
During migration we clean the database: remove duplicates, fix errors, archive outdated records. This is a chance to get a clean structured system.
Yes, we recommend staged migration: first critical processes (warehouse, sales), then additional modules. Reduces risks and gives team time to adapt.
Not necessarily, Odoo is flexible. But often migration is an opportunity to optimize, remove unnecessary steps, automate routine.
For companies working with Western partners, using Russian software creates reputational and compliance risks. Odoo is an international Belgian platform recognized in EU and USA.
Ready integrations (Privat24, Nova Poshta, Rozetka, social media) connect in hours via Odoo Apps Store. For 1C, such integrations take months of development.
Yes, Odoo has full mobile apps for iOS and Android, plus responsive web interface. Approve invoices, check stock, manage projects — all from smartphone.
Self-management without programmer, up to 60% savings on support, full mobility, 40,000+ integrations, modern interface, international standard, no vendor lock-in, transparent licensing.
No server costs (cloud), more affordable licenses, self-service configuration, automatic updates. Typical savings $300-600/month for 10-20 user company.
Typical project: $8,000-15,000 depending on data volume, users, process complexity. Includes analysis, configuration, migration, training, one month support.
Ready to Automate Your Business?
Leave a request and our experts will contact you for a free consultation and Odoo demo.
Request an Odoo Presentation
Fill out the form and we will contact you shortly