Odoo System Support

Yes, within the support hours, we conduct online sessions to train your staff. This is especially relevant when scaling the business or changing the team. We prepare individual video instructions and update your company's knowledge base so that new specialists can quickly and accurately enter the Odoo workflow.

We work on a transparent scheme: you set the task, our analyst evaluates it for compliance with Odoo logic, we agree on deadlines and implement updates first on a test database. Only after your review and successful tests is the new functionality transferred to the "live" system, which eliminates the stoppage of business processes.

Clients under support receive priority assistance. In case of failures in critical nodes (payments, fiscalization of receipts, TTH), our specialists immediately engage in resolving the issue. We interact directly with the APIs of banks and services to promptly eliminate technical malfunctions on the side of gateways or system settings.

Transitioning to a new version is a large-scale process of data and code migration. Within the support framework, we prepare your system in advance for this step: we write custom code in compliance with Odoo standards to ensure compatibility with future updates. This significantly reduces the cost and complexity of the transition when you decide to upgrade, as your database is already maintained in proper technical condition.