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Implementation of the Odoo system for IT-LANCE

Автоматизація технічної підтримки та CRM IT-LANCE в Odoo


Optimization of customer service and automation of technical support


About the client

IT-LANCE is a company that strives to provide a high level of customer support. To maintain the reputation of a reliable partner, a tool was needed to systematize all requests and speed up the work of the service department.

Implemented solution

  • CRM:systematization of the contact database and a complete history of interactions for a personalized approach.
  • Integrated IP Telephony:automation of incoming and outgoing calls with results recorded directly in the system.
  • Order Creation:automation of document creation, speeding up the processing of customer requests.
  • Technical Support:building a support system for quality and prompt response to requests.
  • CRM Planning:creating a strategic foundation for further expansion of marketing and sales.
  • CRM Planning:creating a strategic foundation for further expansion of marketing and sales.

Implementation results

  • Communication Control:no call or request goes unnoticed thanks to the full integration of telephony and CRM.
  • Service Transparency:the ability to track the effectiveness of technical support and the speed of problem resolution.
  • Systematization of business:transitioning from disparate actions to a clear algorithm for working with the client base.