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Implementation of the Odoo system for the tour operator "OBRIY"

Odoo для туроператора


Automation of Commercial Activities and Customer Service in Tourism


About the client

The tour operator "OBRIY" is a company operating in the field of international and domestic tourism. Odoo was chosen as the main platform for automating commercial processes.


Implemented solution

  • Request registration:automatic creation of a customer card upon first contact, eliminating potential order loss.
  • Tour sales management:systematization of the negotiation process and convenient selection of optimal vacation options.
  • Financial module:automation of payment accounting, debt control, and real-time management of settlements.
  • Service CRM:complete history of interactions with each tourist for personalized future offers.

Implementation results

  • Service speed:automation of routine operations allowed managers to spend more time directly communicating with clients.
  • Financial discipline:clear control of payments and automated reporting simplified the work of the accounting and sales departments.
  • Conversion growth:systematic management of negotiations increased the number of successfully closed deals.Increase in conversion:systematic negotiation management has increased the number of successfully closed deals.