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Implementation of the Odoo system for RKB TRADE SA

RKB TRADE SA — автоматизація бізнес-процесів


Optimization of customer service and automation of operational processes


About the client

RKB TRADE SA is a company that strives for high service standards. To scale the business and improve the quality of interaction with partners, a unified digital ecosystem was needed.

Implemented solution

  • CRM:full control of the sales funnel, communication history, and analytics collection in one window.
  • Integrated IP Telephony:call automation, request registration, and the ability to make calls directly from the client card.
  • Order Creation:maximum acceleration of preparing commercial proposals and invoices, minimizing the human factor.
  • Customer Technical Support:ticket system for quick and quality response to user requests.

Implementation results

  • Process Transparency:all stages of working with the client from the first call to the order are tracked in the system.
  • Speed Growth:order automation allowed the sales department to handle more requests in the same time.
  • Increased Speed:order automation allowed the sales department to handle more requests in the same time.
  • Quality service:the support module ensures that no request goes unanswered.