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Implementation of the Odoo system for the company "TERM"

системи управління проєктами


Building an effective project management and customer service system


About the client

The company TERM specializes in supplying and servicing technological equipment for trade. A centralized solution was needed to combine the management of technical projects and customer requests.


Implemented solution

  • Project and task management:structuring team work for timely completion of technical stages.
  • CRM:systematization of work with clients and automation of the sales funnel.
  • Time tracking:accurate control of actual working time for each task.
  • Customer support (Service desk):a system for receiving and processing tickets for prompt technical assistance.
  • Client support (Service desk):a system for receiving and processing requests for prompt technical assistance.

Implementation results

  • Professional Helpdesk:clients received a convenient communication channel, and the company gained full control over the speed and quality of responses.
  • Project transparency:management sees the real state of affairs for each technical implementation in real time.
  • Cost optimization:Accurate time tracking has allowed for better resource planning and increased project profitability.